Refund Policy

motionswap plans are monthly auto-renewing subscriptions: Starter $9.99 (3 swap credits/month), Pro $29.99 (10), Max $79.99 (30), Ultra $129.99 (50). Each successful monthly payment adds that month's credits to your balance. Unused credits roll over and don't expire; cancelling stops future charges but you keep credits already granted. We also sell one-off credit top-up packs (currently Top-up 3 at $14.99 and Top-up 10 at $44.99); packs are single purchases, do not renew, and their credits join the same balance. Any promotional credits have no cash value and are not refundable.

The quickest way is the "Manage subscription" card on your Account page — it cancels at the end of the paid period. You can also cancel in your Whop account: sign in at whop.com with the email you paid with → Profile → Orders → your motionswap membership → Cancel membership. Cancel before your renewal date to avoid the next charge. After cancelling, your plan stays active until the end of the paid month. If you get stuck, email iammuneebrafi@gmail.com and we will cancel it for you within one business day.

A credit is consumed the moment a swap starts. Each swap incurs a real AI processing cost on our side, so consumed credits are non-refundable — except where the failure was our fault (section 4) or where the law gives you a right we can't exclude (section 6).

If a swap fails on our side (a processing error or timeout), the credit is automatically returned to your balance — you are never charged for a generation we couldn't deliver. If you think a credit was wrongly consumed, email us and we'll review it.

If a payment charges you and you haven't used any of that month's credits, email us within 14 daysand we'll refund that payment in full. If you've used some of the month's credits, we may refund the unused portion at our discretion. This applies to your first payment and to renewals.

If you're a consumer in the EU, EEA, or UK, you have the right to withdraw from a purchase within 14 days without giving a reason. At checkout you ask us to start providing the service immediately; because motionswap is a digital service, your withdrawal right ends only once the service for that billing period has been fully performed. If you withdraw within the 14 days after using some credits, you pay a proportionate amount for the credits you actually used (that fraction of the plan price) and we refund the rest. To withdraw, email iammuneebrafi@gmail.com with your account email and the transaction date — no special form is needed.

Charged twice, charged in error, or didn't authorise a payment? Email us promptly and we'll investigate and refund any incorrect charge.

When a payment is refunded or charged back, the credits granted by that payment are removed from your balance. If your account is terminated for breaking our acceptable-use rules (see Terms, section 4), remaining credits are forfeited for serious violations; otherwise we'll refund unused credits on request.

Email iammuneebrafi@gmail.comfrom your account's email address with the transaction date and amount. We aim to reply within 2 business days. Approved refunds go back to your original payment method via Whop, usually within 5–10 business days.

We may update this policy; changes are shown by the "Last updated" date. The version in force when you were charged applies to that charge.